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kristid98370724
Participant
September 22, 2022
Question

Billing issues --can't find account that charges are incurred on

  • September 22, 2022
  • 1 reply
  • 888 views

I'm reviewing my credit card statement, and I have had a recurring charge from Adobe for $11.01 every month for months. I have logged into Adobe.com with my account, my husband's account, and my son's account, and can find no record of any billing, but I am still getting charged every month. I can't figure out out how to cancel this charge! 

 

 I can call someone with my credit card info to help track it down, but need to know who to call. Online support won't help me becuase I need to show an active billing issue to speak with a real person. 

 

Does anyone have a number to call to speak with a live person?

 

Thanks.

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    1 reply

    Community Expert
    September 22, 2022

    For the list on phone number specific to different regions see https://helpx.adobe.com/contact/phone.html

    You could try contacting Adobe via Twitter as well @Adobecare

    -Manan

    -Manan