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Participant
July 15, 2026
Question

billing minor

  • July 15, 2026
  • 2 replies
  • 8 views

Dear Adobe.com!

 

My 12-year-old child accidentally subscribed to Adobe Reader without my knowledge and permission.

We have already been charged 25.39 EUR twice (totaling 50.78 EUR) on this account (username: tamas). The service has not been used at all. 

Since this was an unauthorized purchase made by a minor under the age of consent, I strictly request:

  1. The immediate cancellation of this subscription without any termination fees.

  2. A full refund of the two charges (50.78 EUR).

Thank you for your prompt assistance and cooperation.

Best regards, 

    2 replies

    kglad
    Community Expert
    Community Expert
    July 15, 2026

    reader is free.

    ShivangiGupta
    Community Manager
    Community Manager
    July 15, 2026

    Hi @tamas,

    I confirm that Adobe has initiated refund to your account today. It may take 12-14 days for the refund to process.

    We appreciate your patience.


    ^Shivangi


    ^SG

    ^Shivangi