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Billing minors

Forum|Forum|1 year ago
June 27, 2025
5 replies
196 views

My son has accidentally signed up for a one-year contract for After Effects. He is 15 years old. How do Adobe control purchases by minors? Could we have prevented this? He has a debit card with a small amount on it for direct purchases but how is it possible that he signed up for a one-year subscription?

Correct answer gupta shivangi

Hi @EltonsAccount,

We appreciate you reaching out. I can see that the After Effects subscription associated with this account is cancelled now.

There should not be any transaction from the bank account.

Let us know if you have any additional questions.

^Shivangi

Participant

Community Expert

Community Expert

if you son can use your credit card details, he can use your id. ie, it's not the online vendor's fault you have problems with your son.

Community Expert

Community Expert

Your son has now learned that you NEVER give your card number unless you actually mean to buy something

Community Expert

Community Expert

>how is it possible that he signed up for a one-year subscription?

Ask him if he signed up for a trial... which requires providing a payment to then become a subscription if the trial is not cancelled in time

gupta shivangiCorrect answer

Legend

Hi @EltonsAccount,

We appreciate you reaching out. I can see that the After Effects subscription associated with this account is cancelled now.

There should not be any transaction from the bank account.

Let us know if you have any additional questions.

^Shivangi

Participant

Dear Adobe.com!

My 12-year-old child accidentally subscribed to Adobe Reader without my permission.

We have already been charged 25.39 EUR twice (totaling 50.78 EUR). The service has not been used at all.

Since this was an unauthorized purchase made by a minor under the age of consent, I strictly request:

The immediate cancellation of this subscription without any termination fees.
A full refund of the two charges (50.78 EUR).

Account Details:

Date of charges: 25,39 EUR --- 2026.06.26., 25,39 EUR ---- 2026.07.14.

Thank you for your prompt assistance and cooperation.

Best regards,