Billing monthly versus annually

Forum|Forum|1 year ago
December 29, 2024
2 replies
361 views

Hello

I was being charged 21.98 and for some reason it says annual, paid monthly but i don't remember choosing that option. I chose monthly only not annual. So why does it say that because when i tried to cancel my subscription it said it will charge me 98 pounds deduction fee. But I never signed up for annual.

How do I change this because when i went to change payment it had an option for 19.97 but i wasnt sure if that's to monthly or just annual?

I have to pay for next month by 1st of january so if I can get a response as soon as possible please because I'm not currently using photoshop.

Thanks

Billing

This topic has been closed for replies.

Peru Bob

Community Expert

If you chose the Photography plan, the only options are annual.

Jeffrey_A_Wright

Community Manager

Thanks for your question, Mohamed. I can confirm that you currently have an annual plan. Please see https://adobe.ly/4fGQL1F for more information on the differences between annual and monthly plans. ^JW

kglad

Community Expert

i'm not sure what currency that is, but if us dollars (or something similar), that looks like a photography plan which has no monthly plan.

anyway, contact adobe support and make your case. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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