Billing problem - contact problem

Question

I’ve been billed £19.97 for Adobe ID creative cloud trial. I’m a student so I have a free account with my uni, If I try to contact Adobe support I'm told to contact the administrator but my Uni has not billed me Adobe has. I cannot contact Adobe because I'm told to contact the administrator, you can see where I'm going here.. In any case I don't have a copy of ID it will not install. Can someone help pls

John T Smith · Answer

If you gave your credit card number you will be billed

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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