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Karen5E6B
Participant
August 19, 2021
Question

Billing refund

  • August 19, 2021
  • 1 reply
  • 194 views

Was informed two months ago after cancelling before the free trial period ended that I would be refunded and the amount has still not been refunded. I have tried to find a billing email or customer service email address in which to follow this through and of course there is nothing other than going on an endless circle and a virtual assistant that was hopeless. 

I ask one more time before heading to my bank for fraud refund. Can I have an email address to contact someone to discuss this and sort this out? Thank you. Very dissatisfied customer who does not like to be riped off. 

 

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 19, 2021

Hi @Karen5E6B,

There is no email support so you will have to go the chat route. Follow the steps mentioned below

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    K
    Karen5E6BAuthor
    Participant
    August 19, 2021

    Should not have to do this and it is a difficult process. No customer service. Will never use this again. 

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 19, 2021

    I understand your frustration, but then I am just a user like you trying to help and unfortunately this is the only route to contact the actual employees who can handle your matter. I hope you get your issue resolved soon. Good luck

    -Manan

    -Manan
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