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sylvia_2227
Participant
February 7, 2025
Question

Billing with multiple emails

  • February 7, 2025
  • 3 replies
  • 85 views

I was notified by text that I would be billed over $400 dollars for a plan. I hit the link and went to my account. No subscriptions. Then I checked other emails: no account and ended up making new ones because it goes straight to password on 3/4 emails. I can't find any way to talk to a real person and chat is more than frustrating. HELP ME! 

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 7, 2025

    Sylvia, I am sorry, but I don't see any active memberships or subscriptions under the account you used to post to this public discussion forum. You can find information on how to cancel most Adobe plans and subscriptions at https://adobe.ly/3WRTG0Z. You will need to be logged in under the account with the active plan in order to manage it. ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2025

    start here, 

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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