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Participant
September 18, 2026
Answered

Billing won't accept my valid German VAT number

  • September 18, 2026
  • 1 reply
  • 15 views

As described above

    Correct answer Jeff_A_Wright

    Thank you for posting, patrickf96215280.


    I understand how frustrating it can be when a valid VAT number is not accepted during the billing process.


    I reviewed both Adobe accounts associated with your community profile and found no active subscriptions or purchases. I also confirmed that neither account is currently configured for Germany.


    If you have a valid German VAT number, then you'll first need to ensure that the Adobe account is set up for Germany. Once the account is configured for Germany, you can review the instructions in the following document to add or update your VAT information:

    https://adobe.ly/4iB9P6D


    If you continue to receive an error after the account has been configured for Germany and the VAT number has been entered, please reply with the specific error message, and we'll be happy to take a closer look.


    Please update this discussion if you have any additional questions, patrickf96215280. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 18, 2026

    Thank you for posting, patrickf96215280.


    I understand how frustrating it can be when a valid VAT number is not accepted during the billing process.


    I reviewed both Adobe accounts associated with your community profile and found no active subscriptions or purchases. I also confirmed that neither account is currently configured for Germany.


    If you have a valid German VAT number, then you'll first need to ensure that the Adobe account is set up for Germany. Once the account is configured for Germany, you can review the instructions in the following document to add or update your VAT information:

    https://adobe.ly/4iB9P6D


    If you continue to receive an error after the account has been configured for Germany and the VAT number has been entered, please reply with the specific error message, and we'll be happy to take a closer look.


    Please update this discussion if you have any additional questions, patrickf96215280. ^JW