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lowarnloes
lowarnloes
Participant
November 24, 2023
Question

Black Friday upgrade not upgradeable

  • November 24, 2023
  • 2 replies
  • 447 views

Since I saw a Black Friday advert a few days ago, I've been trying to decide whether or not to click the Upgrade button and go for all apps. I've had the Photoshop/Lightroom option for ages and wanted Premiere Pro, and thought this would be a good time.

 

So I pressed upgrade. And the upgrade now... and then a box says that my purchase is not supported. I already own a Photography Plan (20GB). The message confirms that I own Photography Plan and that I'm trying to buy Creative Cloud All Apps (100GB). Why can't I? I went back and look at the terms. It says that it's available to eligible subscribers of single apps or Photography plan.

 

Any clue as to why I'm ineligible? I'm trying to contact live chat but I've been waiting for an hour and there's only 1 hour 20 minutes of the offer left...

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 24, 2023

    See Black Friday Terms:

    https://www.adobe.com/offer-terms/cc_full_special_offer.html

     

    Nancy O'Shea— Product User & Community Expert
    lowarnloes
    lowarnloesAuthor
    Participant
    November 25, 2023

    I've checked all the terms. I've never had an All Apps subscription, ever.

     

    I'm still no closer to finding out why I can't get it because support chat has been busy for the last several *hours*

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 25, 2023

    you could also send a tweet/x while holding on chat.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 24, 2023

      Black Friday deals are for NEW CUSTOMERS only, for 1 year of Creative Cloud All Apps.

       

      As a current member, you're not eligible, sorry.

      Besides, Photography Plan is already a deeply discounted bundle of apps & services for $10/month.  You won't find a cheaper rate.

       

      [Moderator moved from The Lounge to Account, Payment & Plans.]

       

       

       

       

      Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 25, 2023

      actually, the terms you cited says new all-apps subscribers are eligible. so, someone with a photography plan that's never been an all-apps subscriber would seem to be qualified.  ie, contacting adobe support is prudent to obtain clarification.  keep us updated.

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