Bonjour, j’ai été prélevée pour un renouvellement annuel, hors j’ai récemment souscris au creative cloud. Pensant que cette nouvelle formule annulait l’ancienne je n’avais pas résilié. Je viens de résilier et souhaiterais me faire rembourser

Forum|Forum|12 hours ago
September 24, 2026
5 replies
26 views

J’ai résilié mon abonnement car ça faisait doublon avec le creative cloud et je ne veux pas que « l’abonnement prenne fin » dans un an, je veux qu’il s’arrête maintenant et qu’on me rembourse

Correct answer Jeff_A_Wright

Thank you for the update, @talented_mentor7508.

I understand how frustrating it can be to discover you've been charged for a plan you believed had already been replaced by your Creative Cloud subscription.

I can confirm that your Creative Cloud Photography plan was successfully canceled today. Since refund requests require Adobe's review, you'll need to contact us directly for assistance.

I understand you've mentioned that chat has not been helpful. However, I am unable to find any prior support interactions for this issue, so I recommend starting a new chat session with our support team to review your cancellation and discuss any available options.

You can contact us here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

You can also review Adobe's subscription terms, including refund eligibility, here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Please update this discussion thread if you have any additional questions, @talented_mentor7508.

T

talented_mentor7508Author

Participant

The chat is not helping me. Isn’t there an email adresse I can contact ?

Jeff_A_Wright

Correct answer

Community Manager

Thank you for the update, @talented_mentor7508.

I understand how frustrating it can be to discover you've been charged for a plan you believed had already been replaced by your Creative Cloud subscription.

I can confirm that your Creative Cloud Photography plan was successfully canceled today. Since refund requests require Adobe's review, you'll need to contact us directly for assistance.

I understand you've mentioned that chat has not been helpful. However, I am unable to find any prior support interactions for this issue, so I recommend starting a new chat session with our support team to review your cancellation and discuss any available options.

You can contact us here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

You can also review Adobe's subscription terms, including refund eligibility, here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Please update this discussion thread if you have any additional questions, @talented_mentor7508.

kglad

Community Expert

contact adobe support using chat.

ShivangiGupta

Community Manager

Hi @talented_mentor7508,

We appreciate you contacting us.

As per your account details, you have an active subscription for Adobe CC Pro and you have cancelled your CC Photography plan to avoid subscribing to multiple plans for same products. Since this was a renewal plan that you cancelled, the refund may not get initiated automatically.
Please reach out to our support team as suggested by @kglad. You can start a private chat session here: https://adobe.ly/4yMxMfO

They’ll provide you the best possible solutions.

^Shivangi

M

Manan Joshi

Community Expert

To cancel follow the steps given in the article below

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

Foe refund rules check out https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan