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Participant
September 19, 2026
Question

Bonjour j’ai payé mon abonnement et je n’ai aucune nouvelle

  • September 19, 2026
  • 3 replies
  • 18 views

 Bonjour j’ai pris un abonnement Photoshop dernièr logiciel le plus récent j’ai payé avec ma carte visa et l’accord de ma banque et je n’ai aucun reçu d’Adobe 

    3 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    September 21, 2026

    Thank you for posting, ​@Fearless_amazemente6a2.

     

    I understand how frustrating this must be, especially when you've been charged but haven't received confirmation of a subscription or access to the product.

     

    I checked the Adobe account associated with the email address used to post in the community, and I don't see an active subscription on that account.

     

    If you received a charge from Adobe but cannot find the subscription, the purchase may be associated with a different Adobe ID or email address. Please review the steps in the following help article, which is specifically designed for situations where you see an Adobe charge but cannot locate the associated account:

    https://helpx.adobe.com/manage-account/kb/unknown-adobe-charge.html

     

    Please update this public discussion thread if you have any additional questions, ​@Fearless_amazemente6a2.

    kglad
    Community Expert
    Community Expert
    September 21, 2026

    @Fearless_amazemente6a2 

     

    check your account, https://account.adobe.com

     

    does it show a subscription?

    jane-e
    Community Expert
    Community Expert
    September 19, 2026

    @Fearless_amazemente6a2 

    The Ps forum is for questions about Ps, not billing. Try the Account, Payment, & Plan forum: 

    https://community.adobe.com/account-payment-plan-4

    Adobe staff (Community Managers) can look up your account by your Adobe ID.

     

     

    EDIT: Thread moved by staff from Ps to Account, Payment, and Plan.

     

     

    Jane