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individualistic_play5EC9
Participant
November 19, 2019
Answered

Bought 2 plans by mistake, how to deal with it, please help.

  • November 19, 2019
  • 1 reply
  • 420 views

{Topic edited by moderator.]

 

I wanted to buy the student plan for the entire adobe package, inDesign, DW, PS, Ai, which i did. But on top of that i accidentally also bought photoshop as a standalone, and can see both payments have went through on my bank.

So i am wondering if it's possible to shut down the photoshop standalone, and perhaps get a refund since.. it feels pretty silly to be paying for photoshop times two, especially when i am a student with a very small pay.

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Correct answer John T Smith

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 19, 2019

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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