Bought a license from a reseller...

Question

Hello there,

i bought a license from a reseller (softwaredigitali.com), and i cant access to the products anymore. Yes, i know, that was not my smartest move.

How can i delete the profile from my adobe account? I tried the steos mentioned in the help section, but i dont have an option to leave this profile nor can i contact the admin (because it was just scam and all is gone now).

Is there any way to make my adobe account as clean as before, with the scammy things in here, and purchase a legit sub from adobe again?

Any help really appreaciated!

kglad · Accepted Answer

I tried the steps mentioned in the help section, but i dont have an option to leave this company-profile nor can i contact the admin (because it was just scam and all is gone now).

Without these steps, it is not possible to delete my profile.

you can try contacting adobe:

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

kglad · Answer

can you sign into your account: htpps://account.adobe.com

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