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Participant
February 20, 2021
Question

bought adobe from Rakuten

  • February 20, 2021
  • 2 replies
  • 246 views

Hi, my problem is, I bought Adobe from Rakuten in Germany and now it doesn´t work. I paid it until Juni. I have to work with it now. Does somebody know, what the problem is? I got an email, that it was canceld. I did not canceld.

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2 replies

Peru Bob
Community Expert
Community Expert
February 20, 2021

It was likely an illegal or unauthorized subscription that was sold to you and Adobe caught up to the seller and cancelled your subscription.

Contact  Rakuten.

Ann Bens
Community Expert
Community Expert
February 20, 2021

Moved to Account, Payment and Plan forum.