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Dudgeon27
Participant
July 27, 2026
Answered

Bought the photography plan a few hours ago, it won't let me on lightroom or anything, it's like I don't have it... Any advice ?

  • July 27, 2026
  • 6 replies
  • 44 views

I bought the photography pack a few hours ago but everytime I try to access it, it only comes up with buy now or free trial, the payment went through it says I have the plan... Why can't I access it ?

    This topic has been closed for replies.
    Correct answer Jeff_A_Wright

    Duplicate of 

     

    6 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 27, 2026

    Duplicate of 

     

    momentslikethis
    Participating Frequently
    July 27, 2026

    I have the same problem with Lightroom plan with 1tb. I signed up earlier but cannot access either Lightroom or Lightroom classic. It just says trial or buy.

    dj_paige
    Legend
    July 27, 2026

    Please provide the information I requested earlier in this thread.

    momentslikethis
    Participating Frequently
    July 27, 2026

    Lightroom plan with 1TB

     

     

    dj_paige
    Legend
    July 27, 2026

    Please tell us the exact name of the plan you purchased. It should be in the e-mail you received from Adobe shortly after you made the purchase.

    OR

    Please go to account.adobe.com and log in with the exact e-mail address you used when you bought it. You will see the exact name of the product. This is what I see, I have the Photography Plan (20GB).