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intelligent_epicness9f7d
Participant
October 6, 2026
Open for Voting

Braintree charged me for Adobe Pro and Adobe AI Assistant.

Hello there,

I am having this same problem, Braintree charged me for Adobe Pro and Adobe AI Assistant. I am trying to cancel my plan on adobe but i cant and also i dont have an account on braintree. So i am a bit confused on this 

    3 replies

    intelligent_epicness9f7dAuthor
    Participant
    October 7, 2026

    Hello ​@kanikas28368183 ,

     

    Thank you for your response. This is what i can see from my end. Also my credit amount wasnt equivalent to the invoice amount. I have cancelled the plan at the beginning of september and i was charged again for it at the end of september. I appreciate your support to recify this. Also i cant edit my plan or payment method for some reason, i have also attached a screenshot of that page here. According to the support FAQ page, i am supposed to see a more descriptive and active screen. 

     

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 7, 2026

    Hi intelligent_epicness9f7d

    Thank you for sharing the additional details and screenshots. We can see why this would be concerning.

    We've reviewed the information you've provided and are looking into it further to better understand the charge and account behavior you're experiencing.

    Thanks for bringing this to our attention, and we hope to help clarify this for you soon.

    ^Akansha

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    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    October 7, 2026

    Hi intelligent_epicness9f7d,


    I can see why this would be confusing.

    After reviewing the account, I can see that Acrobat Pro and AI Assistant were both purchased and later canceled. A refund was also processed on September 1 for the canceled subscriptions. At this time, we do not see any new charges associated with the account.

    To help us investigate further, could you please share a few more details about the charge you're seeing? For example, a screenshot of the transaction (with any sensitive information hidden), the charge date, amount, or the payment method used would be helpful. You can also enter transaction details here and check for a charge that you don't recognize.


    We'll be happy to take a closer look and provide further guidance once we have more information.


    Thanks
    ^KS

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