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Participant
January 15, 2022
Question

Branched - how do I delete account?

  • January 15, 2022
  • 3 replies
  • 142 views

Delete account for Annette Lakes

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
January 15, 2022

@Annette22664459nh62,

Cancelling and deleting an Adobe user account is not something this user-to-user forum can do for you.  For security reasons, only you can cancel and/or delete your Adobe account.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
Community Expert
January 15, 2022

If you want to delete the account and not just cancel your subscription then after following the instructions given by @John T Smith to cancel the subscription do the steps mentioned at the following link

https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

-Manan

-Manan
John T Smith
Community Expert
Community Expert
January 15, 2022

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730