Caergo por cancelación temprana

Question

Hola, hace un mes aproximadamente inicié una prueba gratis de Adobe, pasada esa prueba, decidí pagar por la suscripción mensual. Ahora que se ha vuelto a hacer el cargo quise cancelar ya que no la utilizaré más, al querer hacerlo, me envían un mensaje que se me cobrará un cargo por cancelación temprana (De precio bastante elevado) aún cuando sigo dentro de los primeros 14 días de la renovación o compra (se renovó el día de ayer) ¿En dónde puedo buscar ayuda o contactar a Adobe directamente para ver por qué me están cobrando esto? Yo no compré ninguna suscrpción anual, es mensual.

kglad · Accepted Answer

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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