Can I get a refund due to not using?

Question

Hi all, can someone contact me please. I only started a free trial due to desperation in not being able to upload a word doc for work. I forgot and got charged. I still didnt cancel and just noticed a separate fee of $10.99 also came out on top of the $47.99. I havent even logged in, please can I get a refund as a goodwil once off.

Thanks

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@sampage.I am sorry that you did not find more value in our services and for any confusion you encountered managing your subscription. Please click onhttps://helpx.adobe.com/contact.html?rghtup=autoOpento speak with a member of our team who can help you process your cancellation and refund request.I don’t see any records of any previous attempts to reach us, ​@sampage, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.For more information on the cancellation and refund process, seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

kglad · Answer

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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