Can I get a refund for a different account?

Forum|Forum|15 days ago
February 3, 2026
4 replies
15 views

I have been paying Adobe for many months without an active subscription!! I demand a reimbursement of the illegal and unauthorised transactions. It is scandalous!!

jane-e

Community Expert

@katrienreynders

Are all nine of your posts starting 14 days ago about the same issue?

@Jeffrey_A_Wright if so, can you merge or remove the duplicates?

Jane

Jeffrey_A_Wright

Community Manager

No, @jane-e most of the responses were to old discussions and thread management on this new platform is extremely limited.

@katrienreynders please use this public discussion thread if you have any additional questions about locating the account with your active subscription. You will need to be logged in under the account with the active subscription, if you want to end your commitment to Adobe.

jane-e

Community Expert

Thanks Jeff!

Jeffrey_A_Wright

Community Manager

@katrienreynders thank you for your multiple posts to our community. I have converted one of your bugs to a question to allow a response.

There are no active subscriptions or recent transactions under the account you have been using to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to identify the account with your active commitment to Adobe. You will need to log in under the account that is receiving the service if you want to cancel your subscription.

kglad

Community Expert

check your account, https://account.adobe.com

if you don’t see an active subscription there use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account.

jane-e

Community Expert

@katrienreynders

Please ask your question in the Account, Payment, & Plan forum where they can better assist.

https://community.adobe.com/account-payment-plan-4

Jane

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