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Participant
June 20, 2022
Question

Can I get a refund for a subscription I did not know I had?

  • June 20, 2022
  • 1 reply
  • 164 views

Hello all,

 

I was wondering if anyone can help point me in the right direction to contact Adobe Support and request a refund of Adobe Acrobat Pro. I downloaded the service for a free trial in March 2020 and canceled the service to the best of my knowledge. Typically I would doubt whether I actually canceled the service, but I clearly remember canceling the service after using it one time. However, a few days ago I discovered that I am still being billed monthly for the service, adding up to hundreds of dollars in billing. I checked through my email and noted that Adobe has not been notifying me of these billings every month, so I had no way of knowing I was still on the service. Is there any way I can get a refund of this money, and does anyone know how to best contact Adobe Customer Support to get this issue resolved? Thanks.

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1 reply

John T Smith
Community Expert
Community Expert
June 20, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730