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Participant
Nov 5, 2026 12:02 PM UTC
Answered

Can i get a refund for my subscription? I tried the 7 days free trial and forgot the date it supposed to end. And then they deducted 349 pesos today on my card. How do i get a refund please?

Can i get a refund for my subscription? I tried the 7 days free trial and forgot the date it supposed to end. And then they deducted 349 pesos today on my card. How do i get a refund please?

    John T Smith
    John T SmithCorrect answer
    Community Expert
    Nov 5, 2026 3:03 PM UTC

    This is a public forum, not Adobe support... other users can't help
    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    After 14 days a trial becomes a subscription and there is no refund when you cancel... so when you enter your payment information to start a trial you need to read everything so you know the terms before you click the button to proceed... if you do not cancel in the proscribed time a trial becomes a subscription and you pay 1/2 of the remaining time if you cancel early
    See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


    Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com


    -be sure you cancelled EVERYTHING

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    Nov 5, 2026 3:03 PM UTC

    This is a public forum, not Adobe support... other users can't help
    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    After 14 days a trial becomes a subscription and there is no refund when you cancel... so when you enter your payment information to start a trial you need to read everything so you know the terms before you click the button to proceed... if you do not cancel in the proscribed time a trial becomes a subscription and you pay 1/2 of the remaining time if you cancel early
    See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


    Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com


    -be sure you cancelled EVERYTHING

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    AkanshaAshra
    Community Manager
    Community Manager
    Nov 5, 2026 4:36 PM UTC

    ​

    Hi @positive_Rocket2a10 

    Thank you for writing to the community.
    After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.
    The refunded amount should be credited back to your original payment method within 10-14 business days.
    If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

    ^Akansha

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