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Participant
February 18, 2023
Question

Can I pause for a two months my membership

  • February 18, 2023
  • 2 replies
  • 647 views

Hello, my name is Kate and I’m from Rivne city, Ukraine. Electricity supply is not constant in recent times because of russian aggression there so I want to ask can I pause for a two months my membership?
Can you help me?

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2 replies

kglad
Community Expert
Community Expert
February 18, 2023

normally no, but because of adobe's support for ukraine they may make an exception.  contact adobe support per one of @John T Smith's suggestions

John T Smith
Community Expert
Community Expert
February 18, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730