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Participant
October 12, 2026
Answered

Can I please get a refund for a billed free trial subscription? I missed the date to cancel it. Would appreciate the help.

Hi adobe support, could you please process a refund for the charge to my account for a free trial subscription?

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 12, 2026

    Hi helpful_idealist6faf

    Thank you for posting on the community.

    We've checked your account and can confirm that the refund has already been processed. It may take 10-14 business days for the amount to appear in your account.

    Let us know if you need any other help, and we'll be happy to point you in the right direction.

    Thanks,
    ^Akansha

    4 replies

    John T Smith
    Community Expert
    Community Expert
    October 12, 2026

    >I missed the date to cancel it

    You now have a subscription and there is a fee to cancel early

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 12, 2026

    Hi helpful_idealist6faf

    Thank you for posting on the community.

    We've checked your account and can confirm that the refund has already been processed. It may take 10-14 business days for the amount to appear in your account.

    Let us know if you need any other help, and we'll be happy to point you in the right direction.

    Thanks,
    ^Akansha

    Translate
    kglad
    Community Expert
    Community Expert
    October 12, 2026

    no one here can do that for you.  you must cancel your own subscription.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

    Translate
    Community Expert
    October 12, 2026

    You can cancel the subscription and get a full refund if you cancel within 14 days of initial subscription. See https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    So if you are within this time limit do cancel asap.

    Translate
    -Manan