Can i somehow get money back

Question

Is there any way to get my money back? I installed a free trial of illustrator and cancelled it after 6 days, but then I was charged 100 euros for Adobe creative cloud and Adobe stock, although I did not subscribe to them myself, if I knew that I had to cancel the subscription for them too and that they even exist, I would have cancelled them.

kglad · Accepted Answer

contact support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Nancy OShea · Answer

You should have an email confirming that you cancelled. Check your spam folder for the confirmation email.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.

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