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Participant
December 4, 2022
Answered

Can I swap Lightroom Cloud for Lightroom CLASSIC?

  • December 4, 2022
  • 4 replies
  • 808 views

I wasn't paying attention when I paid for another subscription, and chose and downloaded the 'Lightroom Creative Cloud' software. I hate it! I wanted the 'Lightroom CLASSIC' software instead. Is there any way I can swap plans? Stop the Cloud version and start the Classic version?

 

Thanks!

This topic has been closed for replies.
Correct answer Abambo
quote

@snerd 

 

excellent, just make sure there's no penalty:  https:account.adobe.com


By @kglad

The URL is https://account.adobe.com

 

4 replies

snerdAuthor
Participant
December 4, 2022

Yes, I figured it out, thanks!

kglad
Community Expert
Community Expert
December 4, 2022

@snerd 

 

excellent, just make sure there's no penalty:  https://account.adobe.com

 

<edited-kglad>

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
December 4, 2022
quote

@snerd 

 

excellent, just make sure there's no penalty:  https:account.adobe.com


By @kglad

The URL is https://account.adobe.com

 

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
December 4, 2022

you'll need to cancel the current and start the new plans.  if you encounter a penalty for cancelling the current don't proceed, and contact support: 

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Ian Lyons
Community Expert
Community Expert
December 4, 2022

Your question is better rsied in the Accounts, Payment, and Plan forum.

dj_paige
Legend
December 4, 2022

Go to account.adobe.com, click on Manage Plan, click on Change Plan