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Known Participant
November 26, 2020
Question

Can I switch products in my subscription

  • November 26, 2020
  • 3 replies
  • 384 views

I'm not even sure how to ask this, or how to search for an answer, so maybe someone here can help me.

 

I recently added Premier Pro to my Photoshop subscription, but soon discovered that I should have gotten After Effects instead.  Adobe won't allow me to cancel the Pp subscription because it's under an annual plan.

Is there a way to switch from Pp  to Ae, since they are the exact same price?

 

Thanks!

    This topic has been closed for replies.

    3 replies

    Legend
    November 27, 2020

    Most video makers need BOTH apps. After Effects is absolutely unsuitable for making the final product for delivery to the user. 

    Legend
    November 27, 2020

    PS since you may need 3 apps, what you might want to switch to is the All Apps plan, which will cost the same as Photoshop+Premiere Pro+After Effects. This will give you around 20 more apps for free that you might sometimes find handy (or not, but it doesn't get cheaper...)

    Nancy OShea
    Community Expert
    Community Expert
    November 26, 2020

    You will incur a 50% early cancellation fee unless you can persuade an Adobe agent to waive that fee for you. 

     

    The TERMS you agreed to when you joined:
    https://www.adobe.com/legal/subscription-terms.html

     

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

    https://account.adobe.com/plans
    2. Scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

     

    Thanksgiving is a major holiday in the USA.  Phone support may not be available in all regions.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    November 26, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730