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Participant
December 30, 2024
Question

Can not change my debit card details.

  • December 30, 2024
  • 1 reply
  • 100 views

I joined in the UK, now I need to  update my Debit card details but it wont let me change from the UK to the USA, the country block is greyed out.  So I cant enter a Zip code.

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1 reply

kglad
Community Expert
Community Expert
December 30, 2024

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693