Can not quit subscription

Forum|Forum|3 years ago
June 30, 2022
2 replies
324 views

Hi, I want to quit my Subscription for the photo bundle. In the overview I see the subscription but it is not shown in the "subscriptions and payment" section so I do not have any options in order to change it. I want to contact the support but I can not find a way to do that. I am really desperate. Adobe charges money monthly and I do not have the option to stop it!

This topic has been closed for replies.

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

K

kevin250772953d8yAuthor

Participant

Did you see my uploaded pictures? It does not appear in "plans and payment"

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

kglad

Community Expert

you're not seeing the option to cancel (https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html) because you would incur a penalty (1/2 the cost of the remaining months of your 1 year subscription) for early cancellation.

ntl, you can cancel: using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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