Skip to main content
M
markalger
Participant
October 19, 2021
Answered

Can one merge two accounts (same user, same computer, different payment methods)?

  • October 19, 2021
  • 2 replies
  • 1065 views

Hi;

I (possibly stupidly) have Photoshop and Substance set up on different Adobe ID's. The reason for that is I'm using two different payment methods. Both apps are licensed to me -- as an individual -- and will only be used by me on this computer. Can I merge the two accounts into one Adobe ID?

M

This topic has been closed for replies.
Correct answer WizAlger

I suppose I should tell this to save others time and grief. I was able to do this relatively simply. I cancelled the Photoshop subscription and deleted that account. The cancellation allows some overlap, so I'm not without PS if something goes wrong. Then I logged into the Substance account and re-bought the Photoshop subscription. I was able to use separate payment methods on each on, so it all worked out. Thanks to Adobe customer care for the tips.

2 replies

W
WizAlgerCorrect answer
Participant
October 20, 2021

I suppose I should tell this to save others time and grief. I was able to do this relatively simply. I cancelled the Photoshop subscription and deleted that account. The cancellation allows some overlap, so I'm not without PS if something goes wrong. Then I logged into the Substance account and re-bought the Photoshop subscription. I was able to use separate payment methods on each on, so it all worked out. Thanks to Adobe customer care for the tips.

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    October 20, 2021

    We're glad the issue was resolved. 

     

    Let us know if there is anything else we can help you with. 

     

    Thanks 

    Kanika 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 20, 2021

    Only Adobe Support can merge accounts  -- if it's possible.


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices