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Inspiring
April 18, 2023
Question

can "rentals" on Adobe programs be cancelled?

  • April 18, 2023
  • 5 replies
  • 776 views

hi,

can "rentals" on Adobe programs be cancelled?

I'm about to purchase Photoshop... what if there is something wrong with it?

can you cancel the "rental"? (I don't know what else to call it..)

 

thank you...

This topic has been closed for replies.

5 replies

Nancy OShea
Community Expert
Community Expert
April 18, 2023

If you get the month-to-month Photoshop plan at the higher price per month, you can cancel ANYTIME, no fee.  But Annual plans (prepaid or paid monthly) require a 12-month commitment.  See screenshot.

 

 

 

Nancy O'Shea— Product User & Community Expert
Legend
April 18, 2023

The 7 days is probably chosen to give enough time to make sure it installs, starts and basically runs on your computer, and has promise for the job you want to do.  DON'T FORGET to cancel the trial if it fails.

kglad
Community Expert
Community Expert
April 18, 2023

use the trial, but don't start it until you're ready to test all the features you want.

Nancy OShea
Community Expert
Community Expert
April 18, 2023

7 days isn't much time to test ALL features available from the Photography Plan.  I'd be hard pressed to test 1/3 of the features in Photoshop let alone, Creative Cloud, Lightroom Mobile, Lightroom Classic, Camera Raw, Portfolio, etc...

 

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
April 18, 2023

Read the system requirements BEFORE you subscribe.  Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

If you decide to cancel, you have 14 days in which to do so.  After that however, there is a 50% early termination fee.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert
Participant
May 2, 2023
quote

Read the system requirements BEFORE you subscribe.  Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

If you decide to cancel, you have 14 days in which to do so.  After that however, there is a 50% early termination fee.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.


By @Nancy OShea

Facing same issue for last 3 days, but found your reply helpful. Much Thanks

John T Smith
Community Expert
Community Expert
April 18, 2023

You have a 7 day trial and if you cancel INSIDE 14 days you will receive a refund

 

Once you go past the 14 days your subscription is active and you pay a fee of 1/2 of the remaining time to cancel early

maya90Author
Inspiring
April 18, 2023

thank you.......