Celestial_Dragonfly4e30

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Can someone help me with cancelling this subscription why can't we cancel it

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Can someone help me with cancelling this subscription why can't we cancel it

AkanshaAshraCorrect answer

Community Manager

Hi @Celestial_Dragonfly4e30

We understand you may have been looking for confirmation regarding your subscriptions. After checking, we can see that both Adobe Acrobat AI Assistant Plus and Acrobat Pro are currently in the cancellation process.

You should have received a confirmation email with the details. If you don't see it, please check your spam or junk folder as well.

If there's anything else we can help with, please let us know. We're always happy to assist.

Thank you.

^Akansha

Community Manager

Correct answer

Community Manager

Hi @Celestial_Dragonfly4e30

We understand you may have been looking for confirmation regarding your subscriptions. After checking, we can see that both Adobe Acrobat AI Assistant Plus and Acrobat Pro are currently in the cancellation process.

You should have received a confirmation email with the details. If you don't see it, please check your spam or junk folder as well.

If there's anything else we can help with, please let us know. We're always happy to assist.

Thank you.

^Akansha

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Community Expert

Community Expert

@Celestial_Dragonfly4e30

are you the owner/admin of a teams or enterprise subscription?

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Community Expert

Community Expert

Follow the steps given in the article below

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

If they don’t work for you then contact Adobe Support to get help for cancellation

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-Manan