Participating Frequently

Answered

Can someone just PLEASE actually help me??!

Forum|Forum|3 years ago
December 20, 2022
5 replies
537 views

I would like to cancel my plan. I've found the whole thing very misleading and dishonest - the free trial switches to automatic payments without my say-so or approval. It isn't a free trial if when I try to cancel it, I'm told I will be charged a fee of £112. I don't even have £112! This is such bs I'm never ever using Adobe again. In the end I actually didn't use any of the applications I was going to try out. I don't have the money to pay that fee, and frankly I think it's nothing short of a scam that I should be charged just for wanting to remove an application from my computer.

This site's 'customer service' is an absolute joke. Can someone please, please help me?! Why isn't there simply a customer service line to call up?!

I would like to resolve this issue ASAP.

I would be hugely grateful for any help,

-M

Windows

This topic has been closed for replies.

Correct answer kglad

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Nancy OShea

Community Expert

You gave Adobe your name, credit card number & expiration date. You agreed to the TERMS when you downloaded & installed the software. Surely you understood that you would be billed after the 7 day trial ended. That's why you gave them your payment card. The onus is on you to cancel or pay for the subscription as agreed to. Nothing dishonest or misleading about it.

If you're having second thoughts, then contact Adobe by phone or online chat to speak with a customer support agent.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Too late for the person who started this message thread, but for everyone else

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
-see the Nancy O'Shea message dated 8-11-2022 (with a yellow highlited picture) in this message
-https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213

Kanikas

Legend

Hi there,

We understand your concern, however, as shared by @kglad it is mentioned in the terms about the trial turning into pad subscription after 7 days.

If you wish to cancel the plan, please take help from the steps shared here: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

Hope this helps!

Regards

Kanika

M

Milo276441297821Author

Participating Frequently

No, it didn't help at all. I already knew all of that. I really need to speak with/be put in contact with a human, please.

kglad

Community Expert

if you don't see a chat popup, it's probably because your browser isn't compliant.

use a different browser or use phone or twitter.

kglad

Correct answer

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

M

Milo276441297821Author

Participating Frequently

Okay thanks, I'll give that a try - thanks for a response that was helpful and wasn't just a 'wEll yOu ShOuLd hAvE KnOwN-' type of comment which is about as helpful as an ass on an elbow, as I actually can't travel back in time.

kglad

Community Expert

@Milo276441297821

you're welcome.

and i hope you won't take this the wrong way, but users that are polite and state their case clearly are more successful at getting their subsciptions cancelled without penalty. eg, stating "i just didn't see anything about my trial automatically rolling-over into a paid subscription" is more successful at garnering sympathy from support than stating, "there wasn't anything posted about my trial automatically rolling-over into a paid subscription" (which is false whereas it is easy to overlook).

Chuck Uebele

Community Expert

Moved to Account, Payment, & Plan forum, from the Photoshop forum.

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