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Charley5CBA
Participant
February 16, 2021
Question

Can't access Adobe Creative Cloud with message: "You've been signed out."

  • February 16, 2021
  • 3 replies
  • 1776 views

I have recently purchased adobe 's photography plan (only 2 days ago) and it has worked fine, until yesterday when I opened creative cloud and an error appeared saying: You've been signed out. Please sign in again to continue using adobe apps. If I click "sign in" a sign in menu will appear for about 2 seconds, and then it will bring up a loading screen saying "loading creative cloud". This will load for about 2 minutes. And then it will just go back to the "You've been signed out" page. This just creates a loop that will last seemingly forever. I've tried reinstalling, and if I look online it will tell me to check if my internet is working correctly, which it is. Not really sure why this is happening, but it is stopping me from using adobe only 2 days after I purchased it. Hopefully someone will have a solution to this, and thanks for reading

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3 replies

I
Ines22785267ftuh
Participant
January 26, 2022

I have the same issue. Tried all the steps above (uninstalling, removing the files, etc). No result.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 27, 2022

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

T
Takeo234537243izo
Participant
November 9, 2022

I too have tried all the advice to no avail. This is a frustrating and time-consuming bug.

C
Charley5CBAAuthor
Participant
February 17, 2021

It's finally fixed! I have no idea how, but I loaded onto CC today and it opened normally completely out of nowhere. If anyone else is having the same problem, just try every possible solution, and keep opening CC every now and then (that's what I did, anyway)

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 17, 2021

good to hear.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 16, 2021

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

 

C
Charley5CBAAuthor
Participant
February 16, 2021

Tried all of these and nothing seemed to work, i'll look further into it and i'll say if anything fixes it. Thanks anyway

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 16, 2021

clear your cached adobe credentials are stored in the OOBE folder.

 

Mac OS:

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

To access the hidden user Library folder see*

 

Windows:

\Users\<user name>\AppData\Local\Adobe\OOBE folder.

To view the hidden AppData folder, see **

 

then reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

*https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

**https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%20the%20Options%20icon%20on,files%2C%20folders%2C%20and%20drives.

 

 

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