Participating Frequently

Question

Can't Access any apps after purchases monthly at discounted rate

Forum|Forum|11 months ago
May 11, 2025
3 replies
1516 views

I am going crazy, and trying to get hold of support has been a nightmare. I payed for lightroom pack first then decied to do the Save 40% on Creative Cloud All Apps. It charged me, and now every app says it can't verify my subscription and online on my account says "We’ve received payment for your new plan. You’ll be able to manage this plan shortly." This has been 4 days now. I have no clue how to fix this. I tried calling and everywhere i go it says "your product is not supported for phone call". I didn't see anywhere to just log a support ticket either. Anyone that can help me with this would be great.

gupta shivangi

Legend

We are sorry for the trouble, @defaultrv95s2csfx9k.

I can see that you have an active plan for CC all apps however the plan shows the payment is yet due. Could you check if the payment has been made for the subscription.
Also, please refer to this article for server related issues: https://adobe.ly/4ddpi7V

Let me know if you have any questions.

^Shivangi

D

defaultrv95s2csfx9kAuthor

Participating Frequently

All of that article posted looks good. And yes I do see the charge for CC all apps on my credit card. Also just to point out its only one app at this point that has the issue light room classic, but all the websites seem to think I have not paid or do not have a subscription.

kglad

Community Expert

@defaultrv95s2csfx9k

check your account, https://account.adobe.com

does it show a payment problem?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

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defaultrv95s2csfx9kAuthor

Participating Frequently

Thanks,

Yes it says i have an active all apps plan. After trying lightroom/photoshop 20 times this morning the error finally when away but now im still getting an error in light room classic. Its like when i upgraded my plan it got confused. I tried uninstalling and re-installing and that didn't fix it. It says can't connect to internet, last of of light room classic.

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defaultrv95s2csfx9kAuthor

Participating Frequently

Screenshot_2025-05-11_113653.png

kglad

Community Expert

does your account show you have a subscription https://account.adobe.com ?

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