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Alexander37784261uyfy
Alexander37784261uyfy
Participant
March 1, 2026
Question

Can't access "manage account"

  • March 1, 2026
  • 2 replies
  • 13 views

I can’t manage my plan to even check which one I am on or change, it refuses to load, I’ve tried multiple browsers, incognito, turned off adblockers and extensions, cleared cookies, logged out and logged in, every other page seems to work except this one. Seems like a scummy tactic to prevent people from downgrading or cancelling their plan.

      2 replies

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      March 2, 2026

      Hi ​@Alexander37784261uyfy ,

      Could you share a screenshot of what you see?

      I agree with ​@kglad. Please start with this article: 

      Let us know if this brings any change.

       

      ^Shivangi

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 1, 2026

        if you’re seeing the unable to load data error, start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

         

        and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

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