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zayuyrtyhnjtyuyfuf
zayuyrtyhnjtyuyfuf
Participant
March 10, 2026
Question

Can't access photoshop on my new pc.

  • March 10, 2026
  • 1 reply
  • 31 views

I purchased Photoshop a while ago for thumbnails. I recently bought a new pc and got rid of my old pc. I logged into my account on Adobe CC and it says I have no active subscriptions and wants me to buy photoshop again. I know that I am paying for it because I just checked my card and was charged recently. I do not even get emails each month about my receipt or photoshop payment which is ridiculous. Because “I don’t have any active plans” I can’t even contact support. Can you believe that? So I am just sitting here getting money stolen from me. I just want to be able to use the photoshop that I am paying for. You would think Adobe would be better. 

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 10, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

     

    to find the account with your subscription.  then check it https://account.adobe.com and confirm your subscription.

     

    then sign out and back in to your cc desktop app with the same id and password used to confirm your subscription.

    zayuyrtyhnjtyuyfuf
    zayuyrtyhnjtyuyfufAuthor
    Participant
    March 10, 2026

    I found the issue. My photoshop is through another email that is no longer active. I can’t login to Adobe with that email because it is not active. I can’t contact support because I need an active subscription. I do not know why people keep giving the same advice of contacting their live chat support when you need an active subscription but I do not have one therefor I cannot contact them. I have no idea what to do.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 10, 2026

    did you follow the steps suggested?

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