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Participant
August 25, 2025
Question

Can't activate my Lightroom license, due to wrong country

  • August 25, 2025
  • 1 reply
  • 88 views

I just bought a license for Lightroom, from your.software. Before buying I checked the reviews on Trustpilot and those are very good. 

 

I got the license code from them, and can not activate it in my Adobe account. 

 

I am in Romania, and my Adobe account is as well set to Romania. 

 

But I don't know to which country the license is assigned. The Company your.software is in the Netherlands. I tried to switch my country to the netherlands, but this also did not work. 

 

Please help

 

Thanks

1 reply

kglad
Community Expert
Community Expert
August 25, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
only the plan(s) you want?

alin_0078Author
Participant
August 26, 2025

No nothing, it's a new account. 

 

Can not activate the code, which I purchased from another plattform, due to wrong region apparently. 

 

 

kglad
Community Expert
Community Expert
August 26, 2025

contact the code vendor and ask for another code that matches your region.