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D
DEFMANN
Participant
October 19, 2024
Question

Can't buy the student plan

  • October 19, 2024
  • 2 replies
  • 257 views

Hello. I've been trying for few days to buy the Adobe Students plan. After the step I introduce the College and study program I'm following and click on buy button I'm returned to the step where i have to introduce the cards credentials. All of the cassettes with card credentials and postal code are red. The only cassettes that are not red are the Name, Surname and phone number ones. I would really need some help with this one.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 19, 2024

[Moderator moved from Creative Cloud services to Account, Payment & Plans.]

 

Are you saying you can't input values into the online form fields?

  1. Try using another browser that accepts scripts & pop-ups.  Disable VPN.
  2. Try zooming out in your browser with Ctrl + - (minus).
  3. Use F12 function key to invoke your browser's Inspector panel.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
October 19, 2024

contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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