Can't Cancel 7 day free trial subscription

Hi @vicky_2727,

I'm just chiming in to ask if you followed the article shared by the expert above. I can see that your trial is still active. Let me know if you have any questions for the process.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Try here: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html