Can't cancel account and just been billed

Forum|Forum|8 years ago
April 4, 2018
2 replies
970 views

There's no option to cancel the account in the membership settings.

The advice online is to contact support - but the only option available was the forum.

I also then couldn't find a forum for addressing this issue.

I've just been billed and there's no option to cancel or contact support.

Creative Cloud

This topic has been closed for replies.

L

Lisa37115076b3vi

Participant

I've been trying to cancel Adobe Subscriptions for 3-4 months. I Cancelled my Adobe subscriptions at least four times. I have screen shots of the cancellations, yet I continue to receive ADOBE charges on my credit card, I CANNOT reach anyone to discuss the issue. AI Support available on the Adobe Website does NOT provide a link to live support.

In addition, Adobe charges a cancellation fee. I've NEVER been charged a Cancellation fee! The fee is greedy & ridiculous.

I will be contacting senior management at Adobe with these complaints, however I REFUSE to pay for CANCELLED Subscriptions.

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730