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Will0D4C
Participant
January 11, 2021
Question

Can't cancel adobe plan

  • January 11, 2021
  • 1 reply
  • 270 views

I have been trying to cancel my plan for months now but it is impossible.When I log into my account it shows no plan and no billing history, yet I am being charged £20 a month for something.  I cannot find any contact number or any live chat this has been going on for months costing me over £100 from when I originally wanted to cancel my plan.  

 

From reading these comments I see plenty of people have had the exact same problem.  All I want is a phone number not a link to a customer care page which has no phone number or live chat option.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)  


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

W
Will0D4CAuthor
Participant
January 11, 2021

Hi and thanks, I found the chat icon. Unfortunately they couldn't find a plan on my account but I'm still being charged. I'll have to raise a dispute with my bank

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2021

you're welcome.

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