Can't cancel free trial

Forum|Forum|1 month ago
February 26, 2026
2 replies
53 views

I had 2 free trials (annual, paid monthly): Creative Cloud Pro and Adobe Stock – 10 assets a month

I have just successfully cancelled the Adobe Stock – 10 assets a month trial after they have charged me ~$30 on my card.

But I can’t cancel the Creative Cloud Pro one, they said that there is a problem with the card, something like “You must resolve your payment issue before making any changes to your plan.
If no action is taken, your plan will be suspended.”

I have updated the information, but it keeps saying that there is a problem and I must update the information in order to cancel the free trial.

Please help me resolve this, I cannot afford to pay >$67 for something I rarely use.
Thank you.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Duplicate of

Jeffrey_A_WrightCorrect answer

Legend

Duplicate of

kglad

Community Expert

you have to fix payment before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

arghuAuthor

Participant

Thank you for the reply, I tried to retry the payment method but it didn’t work. I suppose it was because I had insufficient fund in that card. Then, will the subscription automatically end if I continue to have insufficient fund? Thank you

kglad

Community Expert

no, it will not automatically end. you will continue to be billed.

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