I have a free trial and cannot cancel it. It doesn't show up in my plans and I am not going to pay for a month. Credit card was asked to be put on file. Can't find a number to call.

A

Aridresser

Participant

Question

Can’t cancel my free trial

Forum|Forum|6 years ago
May 7, 2020
3 replies
587 views

I have a free trial and cannot cancel it. It doesn't show up in my plans and I am not going to pay for a month. Credit card was asked to be put on file. Can't find a number to call.

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A

adrianivashkovagc

Participant

I also can't cancel and the plans don't even show up. This is so frustrating

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

A

AridresserAuthor

Participant

I've done that and nothing comes out of it. I don't get a chat option or a number.

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