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Participant
February 25, 2022
Question

Can't cancel my plan

  • February 25, 2022
  • 1 reply
  • 173 views

I have been paying monthly for Creative Cloud All Apps with 100GB. I purchased this with my school account (I teach English Lit) and thought it would be fun to play around with. Now, I have been paying monthly without any way to cancel. I cannot cancel my plan directly under my profile as there is no option to do so and I also cannot access support as it says their is an adminstrator who needs to do so? My account will be auto-renewed (according to an e-mail) on March 22 and there is no way that I can find just to cancel. I have been very discouraged by how convuluted this process is as I have spend many hours searching for ways to cancel or unsubsribe and there seems to be no way to even get in touch with someone to help me do this. I have been paying for a service that I have not used for many months without any ability to cancel my plan (the guide on how to do so has not helped as there is no edit/cancel option in the tab outlined in the example). This is compeltely ridiculous... any help would be greatly appreciated. 

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1 reply

Community Expert
February 28, 2022

The following link might help you locate your admin

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

-Manan