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Viktor2719743883zi
Participant
November 28, 2022
Question

Can't cancel my plan

  • November 28, 2022
  • 1 reply
  • 248 views

Hey,

 

just last month I decided to try out the 7-day trial for work. My employer assigned me the license but I still had to fill in my personal payment details. So, I did that but asked my employer to remove the license just a couple days after, since I realised I don't need the services. I got an email that said I cannot longer use the services, which seemed correct.

 

Now I realise I have been charged twice, and I am assigned an annual plan until next October (monthly payments). This is a very difficult situation for me and can really not afford to pay for something I am not using. I currently see an option which says I can cancel my plan. However, when I type in my password to do so, it just keeps on reloading and I can't get through.

 

Concluding: Got the 7-day free trial plan, and got it removed straight afterwards. Now I am being billed on a monthly basis without the chance to cancel.

 

Adobe, I really need your help here and I cannot find a number to call, an e-mail or anything. That's why I'm trying this out.

 

Viktor

    This topic has been closed for replies.

    1 reply

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    November 28, 2022

    This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID.
    You must allow cookies in your web browser for this to work.
    Disable any ad blocker
    Disable any pop-up blocker for the site
    Disable any script blockers for the site

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.


    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    You can also try Twitter, @ AdobeCare. (take out the space)

     

    Meantime, I'm moving this to the Account, Payment, & Plan forum, which is the appropriate forum for your question.


    * The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
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