Can’t cancel my plan

Question

A few months ago, I started my 1-month trial of Adobe and forgot to cancel before the end of the trial. Since then, Adobe has been trying to charge me but if I read it right, I can't cancel the plan until I pay my bill, so I've blocked my bank account because no way I'm paying for something I don't use. Does anyone know how I could still cancel my plan? Only helpful answers plz.

kglad · Answer

that's correct. you must fix your payment problem before you can cancel.

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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