can't cancel my plan

Question

Good morning! I hope you're doing well. I'm reaching out because I need some assistance. I'm trying to cancel my subscription, but I'm encountering an error message (shown below). Thanks so much for your help!

SamarthS · Answer

Hi @10610191_Euphoria0981,

Apologies for the inconvenience. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4hpWqf6.

Thanks

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