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O
Orion the Nomad
January 5, 2026
Answered

Can't cancel my plan, buy new plan and use the apps.

  • January 5, 2026
  • 1 reply
  • 255 views

I just cancelled my Students Plan in December 2025 and when I did that it said my plan will be over in December 2026. I thought it was an error and didn't pay too much attention. Yesterday(4.1.2026) I couldn't use an app because I had to re-activate my subscription, so I went back and checked, it said my plan will be over January 5 2026. Today(5.1.2026) it says my plan will be over February 5. I can neither re-subscribe nor cancel the plan. Plus can't use any app, cause it says "Buy". 

Correct answer Orion the Nomad

Thanks for the update, Orion, and I am sure this must be a very frustrating experience.

 

If you have already tried using a different device to reach us at https://adobe.ly/3Yp6uMI then please find someone locally who can help you. The devices and network you are using may be blocked from reaching us and interacting with web forms by design. ^JW


I had to beg AI Assistant to reach an agent but eventually I could and it only took him/her 5 minutes to fix my issue. I still don't know it happened but it's fixed now. They manually terminated my plan. Thank you guys anyways. Have a nice day.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 5, 2026

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

    O
    Orion the NomadAuthor
    January 5, 2026

    First of all thank you for your help. I believe I did everything but it's still the same. On my Adobe Account website it shows I own CC and I have no problem with my payment method, and it says it'll be over next month. I can only check my billing history (like you can see in the photo). It doesn't even allow me to buy another CC subscribtion. Like I'm stuck in this Adobe hell. 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 5, 2026

    Orion, sorry you did not find more value from our services and our encountering problems managing your commitment. If you are unable to complete the self-cancel process listed at https://adobe.ly/4qpXdAp, then please click on https://adobe.ly/4qdMQj0 so a member of our team can help you.

     

    You may need to use a different device if you are redirected to this public discussion forum or are unable to reach anyone. ^JW

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