Can't Cancel My Storage Plan

Question

Hello! I'm trying to cancel my CC Files Storage 1TB Plan. I go through the correct procedure, but just before completion, I get the message 'Unable To Load Data.' I've tried relaoding, using different browsers, using different devices, turning-off anti-virus/sheild, but nothing gives. It's been 48hrs of trying. Any thoughts?

kglad · Answer

try using a mobile phone's updated non-opera browser with wifi disabled.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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